Support for every Traverce experience
How can we help?
Choose the product you are using for simple answers, or send us a note and we will help you sort it out.
Chrome extension
01 / Plan from your browser
Help with the full Traverce board.
These fixes cover the task list, the planning board, the morning check-in, Today Focus, and the Chrome sidebar.
Explore the extensionThe extension cannot connect to Google Tasks
Confirm Chrome is online, then open Traverce and sign in with the Google account that holds your task lists. If sign-in has expired, sign out of Traverce and reconnect the account.
If you use more than one Google account, make sure Google Tasks, Google Calendar, and the Traverce sidebar are using the same one.
Traverce is not appearing in Google Tasks or Calendar
Open Chrome's Extensions page and confirm Traverce is installed and enabled, then refresh Google Tasks or Google Calendar. In Calendar, open the Tasks view before looking for Traverce.
A task, list, or change is missing
Check the selected Google account and task list, then refresh the board. Open Google Tasks directly to see whether the item is there. A recent change can take a moment to appear in another Traverce surface.
The side view will not open
Open Traverce from Chrome's Extensions menu and pin it for easier access. If the sidebar stays closed, refresh the active tab, restart Chrome, and confirm Traverce is still enabled.
My morning plan or Today Focus looks out of date
Refresh the Traverce board and confirm every open Traverce surface is signed in to the same Google account. If a second tab or Traverce view was already open, close and reopen it so it can load the latest choices.
How do I reset or remove the extension?
You can sign out inside Traverce, revoke Traverce access from your Google Account's third-party connections, or remove the extension from Chrome. Your tasks remain in Google Tasks. Read the Traverce Privacy Policy for details.
Still stuck with the extension?
Email extension supportCapture for iPhone
02 / Catch tasks on the go
Help with quick capture.
Find answers for voice capture, widgets, sending drafts, and account access.
Explore CaptureCapture cannot connect to Google Tasks
Confirm that your iPhone is online, then open Capture and sign in with the Google account that holds your task lists. If the connection has expired, sign out in Capture and reconnect the account.
You can also revoke Traverce access from your Google Account's third-party connections, then connect again in the app.
A list or task is missing
Check that Capture and Google Tasks use the same Google account. Open Google Tasks to confirm the item is there, then return to Capture and refresh. A recently sent task may take a moment to appear elsewhere.
Voice capture is not listening
In iPhone Settings, open Privacy & Security and make sure Traverce Capture can use both Microphone and Speech Recognition. Reopen Capture and try again. You can always type or edit the task before sending it.
The widget is not updating
Open Capture once so the app can refresh, then return to the Home Screen. If the widget still looks stale, remove it and add it again. Low Power Mode can delay widget updates.
A task did not send
Keep the draft in Capture and check your internet connection. Retry when you are online. Before sending again, check the selected Google Tasks list to make sure the first attempt did not already arrive.
How do I protect or remove my data?
You can sign out, revoke Google access, delete tasks in Google Tasks, or uninstall Capture. For full details, read the Traverce Privacy Policy.
Still stuck with Capture?
Email Capture supportOne support team
Tell us what happened.
Include the product, a short description, the steps that led to the issue, and your app or extension and operating-system versions.
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